Service Agreement
1. The term Best-In-Class Pet Sitting (also referred to as "BICPS") as used herein refers to the officers, owners, principals, employees, and subcontractors of the company known as Best-In-Class Pet Sitting/BICPS and its authorized representatives.
2. Client agrees to confirm travel plans (where applicable), verify the service dates, and contact Best-In-Class Pet Sitting if any scheduling changes are needed.
3. Client agrees to pay BICPS the total fee for the services to be rendered upon signing this agreement.
4. This contract authorizes BICPS to enter the Client's home to provide the services agreed upon and on the invoice, which shall be an addendum to this service contract.
5. The Client agrees to request services in the future via the Precise Pet Care app. The client can also contact the main office by phone and/or email. Client agrees that this contract shall be renewed or extended in its entirety, without further written authorization. The term of said renewal shall coincide with the service dates as listed on the most recent email confirmation or invoice. Service request communication must be done via the Precise Pet Care application/website. We do not provide the sitters'/dog walkers' personal or direct contact information.
6. BICPS agrees to provide the services stated herein in a reliable and trustworthy manner. In consideration of these services, and as an express condition thereof, the Client expressly waives and relinquishes any and all claims against BICPS unless arising from deliberate negligence on the part of BICPS or their representative(s).
7. If the pet(s) become ill and medical care is needed while under the care of BICPS, Client authorizes BICPS to transport the pet(s) to Client's veterinarian (or one who is available). Client authorizes BICPS to approve any emergency treatment recommended by said veterinarian when the cost of treatment is within the limits authorized in a Veterinarian Release Form. Client authorizes BICPS to take Client's pet(s) to an Emergency Clinic For Animals when the Client's veterinarian is not immediately available. Client further agrees to promptly reimburse BICPS for any expenses incurred for emergency treatment. Client releases BICPS from any and all liabilities related to transportation, treatment and expense resulting from emergencies.
8. Client agrees to reimburse BICPS for the pickup, delivery, and purchase of materials necessary for the satisfactory performance of duties, and for any emergency expenses incurred. A Pick-Up/Delivery fee of $15.00 will also be added to the client's invoice if items and materials are needed. A separate charge for any out-of-pocket expenses for supplies purchased by BICPS will also be added to the bill.
9. If Client is delayed in returning home while traveling, Client agrees to notify BICPS of such delay and agrees to pay BICPS for any additional visits required until their return.
Client agrees to pay BICPS the regular per visit or daily rate if additional, necessary or unnecessary, visits are made due to Client failing to notify BICPS upon their return home.
10. This contract is for the total number of visits, at the total cost, listed in the invoice and shall be extended or renewed upon Client's request to provide services in the future as outlined in article 5 above. No additional fees, except as noted herein, shall be levied.






Service Reservations (non-holidays)
Your reservation is only confirmed when you have received an invoice and/or confirmation via e-mail. Messages and requests are not considered confirmations. Please do not assume the request is confirmed until you receive the official confirmation message or invoice.
All service requests must be made through our online scheduling system.
Except during holiday periods (see our Holiday policy) and reserved vacation periods, cancellations may be made up to 24 hours in advance of a scheduled visit. After that period, you will be charged for the visit.


Holidays and Payment of Fees
We believe strongly that no pet should be left behind, and that no pet owner should struggle to find responsible and professional care for their pets, especially during the stressful holiday season. Best-In-Class Pet Sitting observes the following holidays, and the office is closed on these days:
New Year's Eve
New Year's Day
Easter
Memorial Day
July 4th
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
Should you require service on any of the above days you will incur an additional per-visit surcharge. Surcharges will be applied as follows:
Memorial Day, July 4th, Labor Day, *New Year's Eve, and New Year's Day incur a 20 percent surcharge per visit. (*Note: For New Year's Eve only, the surcharge applies to visits scheduled after 6 pm.)

Easter, Thanksgiving, Christmas Eve, and Christmas Day incur a 40 percent surcharge per visit.

The above rates are not subject to any discounts or promotional offers.

For vacation requests/consecutive days during Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day holiday periods, a 10% non-refundable deposit payment is due to secure your reservation.




Safety and Security
FRIENDS AND FAMILY ACCESS: We understand that your friends and families may want to check in on your pets while you are gone but we must know the names of those friends and family and the dates and times that they are expected. If we arrive at your home and there is an unexpected person in your home, we will leave the premises and report our findings to the local authorities. If we are at your home and someone unexpectedly arrives, we will not answer the door or acknowledge the person. If we are approached by someone while on or near your premises, we will tell the person to come back another time.
Additionally, Best-In-Class Pet Sitting is not responsible for any damages incurred to or in your home or to your pet during any time period that anyone other than Best-In-Class Pet Sitting has access to your home.
UNSECURED PETS: Cats and dogs left out in the yard or with access to a doggy door are considered free-roaming. In the event of illness, injury, loss, or death, Best-In-Class Pet Sitting will not be held liable for these free-roaming pets. It is strongly advised that all pets wear an ID tag with a contact number and that they remain inside your home or confined for their own safety and welfare in your absence. If your pet has a security microchip – please that information when creating your client profile or during the Meet and Greet meeting.
SECURED AREAS: It is the pet owner's sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors, and other devices meant to keep the pet inside or away from any ‘forbidden' areas. The pet-sitter does not assume and has no liability for any injuries the pet may sustain while in its own home.
SAFE ACCESS: It is the pet owner's responsibility to provide safe access to their home – shoveling their sidewalks, steps, and porch. If the client is out of town during the winter months, we ask the Client to have a snow removal plan in place. Otherwise, the sitter will attempt to access the home and contract services to clear walkways if necessary. The fee for this service will be added to the client's final invoice. If the weather creates unsafe driving conditions, the sitter will make the best effort to get to your home once it is deemed safe to do so. The sitter will communicate the expected time of arrival with the client.
FORCE MAJEURE: In no event shall the Sitter be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that the sitter shall use reasonable efforts which are consistent with accepted practices to resume performance as soon as practicable under the circumstances.


Emergency/Last-Minute Service Requests
LAST MINUTE SERVICE: Sometimes emergencies happen – our goal is to help you when you need it most, even at the last minute. However, do not assume that we have received your last minute request until you have received an invoice/confirmation via e-mail. Emergency service is only provided to existing clients who have keys and/or access codes on file. If we need to pick-up your key prior to service, we may require a minimum of 48 hours and will charge the key pick-up fee of $10.00


Key and Access Codes
KEYS: Managing keys can become complicated without a clear plan in place. You have some options to choose the best plan for you and the sitter to ensure access to your home as needed:
Option 1: You can purchase a key lockbox, secured in an easily accessible area outside your home, to store one house key. The sitter will keep a backup key in the office.
Key lockboxes can be secured to a doorknob, fence, or railing. Key lockboxes can be purchased online or through office supply stores. Prior to your first visit, you must give the sitter the code to your lockbox to access your house key. Upon leaving your home, the sitter will leave the key in the secured lockbox.
Option 2: Hidden Keys: Sitters will keep the keys in their custody during the course of the visit(s). The sitter will take great care to ensure the key is placed at the designated spot at the end of the visit. The location of the key will be documented by the sitter.
ELECTRONIC ACCESS DOOR CODES: If you have electronic door codes, please update your client profile with the access codes your sitter needs.
Please note: If BICPS is locked out of Client's home, Client gives authorization for a locksmith service to perform any entry services as deemed necessary for BICPS to access the home. Client further agrees to reimburse BICPS within 14 days for any expenses incurred due to BICPS being locked out due to Client error.


Climate Control Clause
BICPS reserves the right to adjust the thermostat, close/open windows (as long as it remains safe and secure), turn the air conditioner on/off or etc. in ALL of our client's homes if our sitters feel the climate is posing a health risk to your pet(s) in our care. Our staff will notify you if you are accessible.

Pet Photo Release
The Client agrees to allow BICPS to use pet photos on the BICPS website and social media channels, including but not limited to Facebook and Instagram, and other marketing documents. These posts include only photos of the pets.
CONFIDENTIALITY: BICPS respects your privacy. BICPS will never post sensitive information about the client, the home, travel plans, or other personally identifiable information.
If Client does not consent to the use of pet photos for the website, social media, marketing, or any other public use, a written notice must be sent via email to BICPS.

Referral Program
REFERRAL PROGRAM: I am thrilled to offer incentives to my clients who refer other customers to BICPS! If you know someone looking to find a reliable and guilt-free way to care for their pets in their absence, send them to www.bestinclasspetsitting.com or ask them to email andrea@bestinclasspetsitting.com to see if I can help with their pet care needs.
If a referral becomes a client, the new client will receive one free visit for any service, and I would be happy to provide you with one free visit on a future request.

Business Hours
Our regular business hours are Monday-Friday 9 am to 5 pm. The office is closed on all Federal holidays. Calls are monitored for emergencies when the office is closed. All other calls will be returned during regular business hours.